Terms of service

Last updated: October 2, 2026

Welcome to Fifth Loom.

These Terms of Service govern your access to and use of fifthloom.com, including any purchases made through our online store.

Throughout these Terms, the terms “Fifth Loom,” “we,” “us,” and “our” refer to Fifth Loom. The terms “you” and “your” refer to any visitor, customer, or other person using our website.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service and any additional policies referenced in them, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website.

1. Online Store Terms

You may use our website only for lawful purposes and in accordance with these Terms.

By using this website, you confirm that you are legally permitted to enter into transactions through the website. If you have not reached the age of majority in your jurisdiction, you should use the website and make purchases only with the involvement and permission of a parent or legal guardian.

You must not use our products, website, services, content, or intellectual property for any unlawful or unauthorized purpose.

You must not attempt to interfere with the security, operation, availability, or functionality of the website.

2. Our Store

Fifth Loom operates this online store using Shopify's commerce platform.

Shopify provides technology that enables us to operate the store and process certain aspects of your shopping experience. However, purchases made from Fifth Loom are transactions between you and Fifth Loom, unless otherwise expressly stated.

Our use of Shopify does not make Shopify the seller of Fifth Loom products.

3. Product Information

We make reasonable efforts to present our products accurately, including their:

  • Design

  • Colour

  • Materials

  • Features

  • Measurements

  • Sizing

  • Availability

  • Pricing

  • Product photographs

However, colours and other visual details may appear differently depending on your device, display settings, lighting, or photography.

Because materials such as leather and other natural materials may contain variations in grain, texture, tone, or surface characteristics, individual products may not appear completely identical.

Where applicable, these natural variations should not automatically be considered manufacturing defects.

Please review the individual product page carefully before placing an order.

4. Sizing and Fit

Sizing information provided on Fifth Loom product pages or size guides is intended to help customers select an appropriate size.

Fit can vary depending on the garment design, construction, material, and individual body proportions.

Customers are responsible for reviewing the available measurements and sizing information before placing an order.

If a product is eligible for return or exchange due to sizing, the request will be handled according to our Return & Refund Policy.

5. Product Availability

Products displayed on our website may be available in limited quantities.

We reserve the right to:

  • Limit quantities available for purchase

  • Discontinue products

  • Modify product specifications

  • Introduce new products

  • Restrict sales where reasonably necessary

Displaying a product on the website does not guarantee that the product will remain available.

If an item becomes unavailable after an order has been placed, we may contact you to arrange an appropriate resolution, which may include cancellation and refund of the affected item.

6. Prices

Prices are displayed in the currency indicated on our website or during checkout.

Prices may change without prior notice.

A price change will not normally affect an order that has already been accepted and paid for, except where there has been an obvious pricing or technical error or where otherwise permitted by applicable law.

Unless expressly stated otherwise, product prices may not include:

  • Shipping charges

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Local taxes or charges imposed by authorities outside the checkout process

Any applicable charges collected by Fifth Loom will be displayed during checkout where possible.

7. Orders

Submitting an order does not necessarily mean that Fifth Loom has accepted the order.

After an order is submitted, you may receive an automated confirmation acknowledging that we have received your order.

We reserve the right, where permitted by law, to decline or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Suspected fraudulent activity

  • Payment authorization problems

  • Incorrect pricing or product information

  • Shipping restrictions

  • Orders that appear to be intended for unauthorized resale

  • Violation of these Terms

  • Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded using the appropriate payment method, subject to our payment provider's processing procedures.

8. Order Information

You agree to provide current, complete, and accurate information when making a purchase.

This includes, where required:

  • Customer name

  • Billing information

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

You are responsible for reviewing your information before submitting an order.

If you discover an error after placing an order, please contact Fifth Loom as soon as possible.

We cannot guarantee that information can be changed once an order has entered fulfillment or has been shipped.

9. Payment

Available payment methods will be displayed during checkout.

Payments may be processed by Shopify Payments or other third-party payment providers made available through our store.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We do not guarantee that every payment method will always be available in every country or for every transaction.

Your payment may be subject to authorization, fraud prevention, verification, or other checks performed by the relevant payment provider.

10. Taxes, Duties and International Charges

Depending on your location, your order may be subject to applicable sales taxes or similar charges.

International orders may also be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage charges

  • Customs processing fees

  • Other government-imposed charges

Where these amounts are not collected during checkout, they may be charged separately by the carrier, customs authority, or relevant government agency.

Please refer to our Shipping Policy for additional information regarding international shipments.

11. Shipping and Delivery

Order processing, shipping methods, estimated delivery periods, tracking, international delivery, and shipment-related issues are governed by our Shipping Policy.

Delivery dates or transit times shown on the website are estimates unless expressly stated otherwise.

Fifth Loom is not responsible for delays caused by events outside our reasonable control, subject to any rights you may have under applicable consumer protection laws.

12. Returns, Exchanges and Refunds

Eligibility for returns, exchanges, refunds, damaged-product claims, and related requests is governed by our Return & Refund Policy.

Please review that policy before completing your purchase.

Nothing in our Return & Refund Policy or these Terms is intended to remove any non-waivable rights available to you under applicable consumer protection law.

13. Promotions and Discount Codes

From time to time, Fifth Loom may offer:

  • Promotional discounts

  • Discount codes

  • Free-shipping offers

  • Limited-time sales

  • Product launches

  • Other promotional programs

Promotions may be subject to additional terms, eligibility requirements, minimum purchase amounts, geographical limitations, product exclusions, expiration dates, or usage limits.

Unless otherwise stated, promotional offers:

  • Cannot be redeemed for cash

  • May not be combined with other offers

  • May be limited to one use per customer or order

  • May be changed or withdrawn where reasonably necessary

We reserve the right to reject fraudulent, unauthorized, duplicated, manipulated, or otherwise improper use of a promotional offer.

14. Gift Cards

If Fifth Loom offers gift cards, their use may be subject to additional conditions displayed at the time of purchase.

Gift cards must not be obtained, transferred, or used fraudulently.

Any expiry dates, refund rights, or other restrictions will be governed by applicable law and the terms disclosed with the gift card.

15. Personal Information

Your submission and use of personal information through Fifth Loom is governed by our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, disclosed, retained, and otherwise handled when you interact with our store.

16. Intellectual Property

Unless otherwise stated, the content appearing on fifthloom.com is owned by, licensed to, or used with permission by Fifth Loom.

This may include:

  • Fifth Loom name and branding

  • Logos and trademarks

  • Product names

  • Product photography

  • Artwork

  • Graphics

  • Website design

  • Written content

  • Product descriptions

  • Videos

  • Illustrations

  • Layouts

  • Original creative materials

These materials are protected by applicable intellectual property laws.

You may access the website and its content for personal, non-commercial shopping purposes.

You may not reproduce, copy, republish, distribute, modify, commercially exploit, sell, license, scrape, or create derivative works from Fifth Loom content without appropriate authorization, except where permitted by applicable law.

17. Fifth Loom Brand and Trademarks

The Fifth Loom name, logo, monogram, visual identity, and associated brand elements may constitute trademarks or other protected intellectual property.

Nothing on this website grants you a license or right to use Fifth Loom branding for commercial purposes without prior authorization.

Unauthorized use of our brand identity, product imagery, or other protected material is prohibited.

18. Reviews, Feedback and User Content

If you submit a product review, photograph, comment, suggestion, feedback, or other content to Fifth Loom, you are responsible for ensuring that you have the right to provide that content.

Content submitted must not:

  • Be unlawful

  • Be fraudulent or intentionally misleading

  • Infringe another person's intellectual property

  • Violate another person's privacy

  • Contain malicious software

  • Contain abusive, threatening, or discriminatory material

  • Impersonate another person or organization

Where permitted by the feature through which content is submitted, you grant Fifth Loom the permissions reasonably necessary to display, reproduce, moderate, and use that content in connection with operating and promoting our business.

We may remove user content where we reasonably believe it violates these Terms, applicable law, or the rights of another person.

19. Prohibited Uses

You must not use the website:

  • For unlawful activities

  • To encourage unlawful conduct

  • To infringe intellectual property rights

  • To submit knowingly false or misleading information

  • To distribute viruses, malware, or harmful code

  • To collect personal information unlawfully

  • To spam, phish, scrape, crawl, or interfere with the website improperly

  • To attempt unauthorized access to systems or accounts

  • To circumvent security or fraud-prevention measures

  • To interfere with another person's use of the website

  • To make fraudulent purchases

  • To misuse promotional programs

  • To impersonate another person

We may restrict or terminate access to the website where we reasonably believe these Terms have been violated.

20. Third-Party Services

Our website may use or integrate services provided by third parties, including services relating to:

  • Payments

  • Shipping

  • Analytics

  • Customer service

  • Advertising

  • Social media

  • Fraud prevention

  • Reviews

  • Website functionality

Your use of certain third-party services may also be subject to the provider's own terms and privacy practices.

Fifth Loom is not responsible for the independent acts, policies, or services of third parties except to the extent required by applicable law.

21. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience or functionality and do not necessarily constitute an endorsement.

Fifth Loom does not control third-party websites and is not responsible for their content, availability, privacy practices, or independent business practices.

You should review the applicable policies of any third-party website you choose to visit.

22. Website Availability

We aim to keep fifthloom.com accessible and functioning properly, but we do not guarantee uninterrupted or error-free access.

We may occasionally:

  • Perform maintenance

  • Update website functionality

  • Modify features

  • Experience technical interruptions

  • Temporarily restrict portions of the website

We reserve the right to modify, suspend, or discontinue parts of the website where reasonably necessary.

23. Errors and Inaccuracies

Although we make reasonable efforts to maintain accurate information, the website may occasionally contain errors relating to:

  • Product descriptions

  • Prices

  • Promotions

  • Availability

  • Shipping information

  • Product specifications

  • Images

  • Other website content

Where an obvious error occurs, we may correct the information and, where permitted by law, cancel or modify an affected transaction.

If an error materially affects an order you have already placed, we will make reasonable efforts to contact you.

24. Disclaimer

Fifth Loom provides its website and online services with reasonable care.

However, to the maximum extent permitted by applicable law, we do not guarantee that:

  • The website will always be uninterrupted

  • Every website function will always be error-free

  • Information will always be completely free from technical inaccuracies

  • Third-party services will always remain available

Nothing in these Terms excludes warranties, guarantees, conditions, or consumer rights that cannot legally be excluded.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Fifth Loom will not be liable for indirect, incidental, special, consequential, or similar losses arising from use of the website where such liability may legally be limited.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by law.

Your statutory rights as a consumer remain unaffected where applicable.

26. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or reasonable costs incurred by Fifth Loom resulting directly from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

This section does not apply where such responsibility cannot legally be imposed on you.

27. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where possible.

The remaining provisions will continue to remain effective.

28. No Waiver

If Fifth Loom does not immediately exercise or enforce a right under these Terms, that does not necessarily mean that we have waived that right.

29. Termination

These Terms remain effective while you use our website.

We may suspend or terminate access to certain services if we reasonably determine that you have materially violated these Terms, engaged in fraudulent or unlawful activity, or created a security risk.

Provisions that by their nature should continue after termination will remain applicable where appropriate.

30. Entire Agreement

These Terms, together with the policies and notices referenced in them, constitute the agreement governing your use of the Fifth Loom website and purchases made through it, subject to applicable law.

These Terms do not override rights that cannot legally be waived or restricted.

31. Governing Law

These Terms are governed by the applicable laws of Canada, without limiting any mandatory consumer protection rights that may apply to customers in their own jurisdiction.

Any dispute will be handled in accordance with applicable law.

32. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our business

  • Our website

  • Our products or services

  • Applicable laws

  • Operational requirements

The latest version will be published on this page with an updated revision date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the website after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.

33. Contact Information

Questions about these Terms of Service may be sent to:

Fifth Loom
Website: fifthloom.com
Email: fifthloom@gmail.com
Business address: 383 Albert Street, Waterloo, Ontario N2L 6E3, Canada
Telephone: +1 226-975-6863

For questions relating specifically to orders, shipping, returns, or privacy, please refer to the corresponding Fifth Loom policy or contact our customer service team.