Shipping policy

Last updated: October 4, 2026

Fifth Loom currently ships to Canada, the United States, and India. We use an enquiry-first ordering process so that availability, delivery costs, duties, and the final total are clear before you pay.

How ordering works

Add the item or items you are interested in to your enquiry.
Submit your contact details, delivery country, and postal code.
Within two business days, we will confirm product availability, sizing support if requested, the shipping service and cost, the estimated delivery time, applicable duties or taxes, and the final total.
Payment instructions are sent only after you review and approve the quotation. No payment is taken through the website.

Order processing

We aim to dispatch in-stock orders within 2 to 4 business days after payment is confirmed. Orders paid for on weekends or public holidays begin processing on the next business day.

Made-to-order, pre-order, or limited-release pieces may require additional preparation time. When this applies, we will confirm the expected dispatch date in writing before payment.

Shipping destinations

We currently deliver to addresses in Canada, the United States, and India. If you are unsure whether we can serve your address, include the full delivery location in your enquiry and we will confirm before payment.

International orders may be fulfilled from Chennai, India. As our regional fulfilment network develops, some orders may be dispatched from a location closer to the customer.

Shipping costs and delivery estimates

Shipping services, charges, and estimated delivery times are confirmed by email before payment. The quotation is based on the destination, parcel, and available carrier service. Delivery estimates begin once an order has been dispatched and do not include processing time.

Delivery dates are estimates rather than guarantees. Customs clearance, weather, peak-season demand, remote-area service, and carrier disruptions can occasionally add time in transit.

Tracking

Once your order has been dispatched, we will send a shipping confirmation with tracking details. Tracking may take up to 24 hours to begin updating after the carrier receives the parcel.

Duties and import taxes

Cross-border orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Our written quotation will clearly state whether these charges are included in the final total. Unless we expressly confirm that they are included, the carrier or customs authority may request payment before delivery. Charges assessed by customs are determined by the destination country and are outside Fifth Loom's control.