FAQ

How does the enquiry process work?

Add the item or items you are interested in to your enquiry, then submit your contact and delivery details. No payment is taken on the website. We will reply within two business days to confirm availability, help with sizing if needed, and provide the shipping service, estimated delivery time, applicable duties or taxes, and final total. Payment instructions are sent only after you approve these details.

Where do you ship?

We currently ship to Canada, the United States, and India. Orders may be fulfilled from Chennai, India, or from another available fulfilment location. Shipping options and costs are confirmed by email before payment.

How long does shipping take?

In-stock orders are normally dispatched within 2 to 4 business days after payment is confirmed. Your delivery estimate will be included in our written quotation because timing depends on the destination and carrier service. Delivery dates are estimates and may be affected by customs or carrier delays.

Will I have to pay duties or import taxes?

Cross-border orders may be subject to duties, import taxes, brokerage charges, or other local fees. Our quotation will clearly state whether these charges are included. Unless we confirm that they are included, the carrier or customs authority may collect them before delivery.

What is your return policy?

You may request an eligible return within 14 calendar days of delivery. The item must be unworn, unused, unwashed, unaltered, and returned with its original tags, packaging, and proof of purchase. Return authorization is required before sending an item back. Please review our Return and Refund Policy for full details.

Can I exchange an item?

We do not offer direct exchanges. If your return is approved, you may submit a new enquiry for the preferred item or size.

How should I care for my leather or suede piece?

Use a professional leather or suede cleaning specialist. Do not machine wash, bleach, or tumble dry. Avoid prolonged exposure to moisture, direct heat, and strong sunlight, and store the garment on a supportive hanger.

Can you help me choose a size?

Yes. Include your usual size, chest measurement, height, and preferred fit in your enquiry. We will review the available garment and help you choose before payment.