Refund policy

Last updated: October 2, 2026

We want every Fifth Loom piece to feel right from the moment it arrives. If your purchase is not suitable, you may request an eligible return within 14 calendar days of delivery.

Return eligibility

Returned items must be unworn, unused, unwashed, and unaltered, with all original tags attached. They must be free from fragrance, stains, marks, damage, and signs of wear, and returned in their original packaging with proof of purchase.

Leather is a natural material. Subtle variations in grain, texture, and tone are part of its character and are not considered defects.

Starting a return

Before sending an item back, contact us through the Contact page on fifthloom.com. Include your order number, the item you wish to return, and the reason for the request.

If the return is approved, we will provide the return address and shipping instructions. Returns sent without prior authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked and insured service. Fifth Loom is not responsible for return parcels that are lost or damaged in transit.

Original shipping charges are non-refundable unless the return results from an error by Fifth Loom. Customs duties, import taxes, brokerage charges, and similar fees are also non-refundable by Fifth Loom. Depending on local rules, you may be able to request a refund directly from the relevant customs authority.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue and arrange an appropriate resolution.

Exclusions

Made-to-order, personalized, customized, altered, gift-card, and clearly marked final-sale items cannot be returned unless they are defective or return rights are required by applicable law.

Exchanges

We do not process direct exchanges. The quickest way to obtain another size or style is to complete an approved return and submit a new enquiry.

Refunds

We will notify you after your return has been received and inspected. If approved, the refund will be issued to the original payment method. Banks and card providers may require additional time to post the refund to your account.

Order cancellations

Cancellation requests must be submitted within one hour of placing an order. We will do our best to accommodate the request, but cancellation cannot be guaranteed once processing or fulfilment has begun.